Support

Returns

30-DAY MONEY-BACK GUARANTEE: PCL offers a limited 30-day money back guarantee. Customers can return purchased products for a full refund within thirty (30) days from the invoice date. The exception to this is ear tip(s) where no refunds will be issued.

Before returning any product to PCL, customers should contact PCL by calling 510.351.4417 or emailing RMA@ShopPCL.com to get our RMA form. The RMA form can also be found here.

Note that shipping charges will not be refunded and the cost of shipping product(s) back to PCL is the sole responsibility of the customer.

Products returned for credit must be unused and in the original packaging. They need to be accompanied by a copy of the invoice and they must be in condition for resale.

Returns will not be accepted if not accompanied with the issued RMA number.

Please mail all returns to:
PCL Communications
RMA# (number issued to you)
2100 Orchard Ave.
San Leandro, CA 94577

Warranty & Repairs

PCL will repair product(s) at no charge during the twelve (12) month warranty period beginning with the date on your invoice. Repairs for product(s) damaged in physical incidents or repairs not attributable to materials or workmanship will be charged.

To submit a warranty claim, customer must obtain a Return Material Authorization (RMA) number by calling 510.351.4417 or emailing RMA@ShopPCL.com.

Note that shipping charges will not be refunded and the cost of shipping product(s) back to PCL is the sole responsibility of the customer.

Returns will not be accepted if not accompanied with the issued RMA number.

Please mail all returns to:
PCL Communications
RMA# (number issued to you)
2100 Orchard Ave.
San Leandro, CA 94577

Repairs on product(s) beyond the twelve (12) month warranty period may be available at a charge.

If failure mode is determined to be a non-warranty problem, product(s) will be returned to the customer. At PCL's discretion, minor work may be performed after contact is made with the customer to ensure an understanding of how the failure occurred.

Warranty will be voided in any case of alteration of product (e.g. cut cable, color change, etc.)

Technical Support

PCL offers free product support with all products purchased. Email us at Support@ShopPCL.com or call us at 510.351.4417. If you purchased a product from a dealer, PCL recommends that you go to the dealer first for product support.

Shipping

PCL ships all products via USPS Priority Mail or UPS. With UPS, customers may choose UPS Ground, 3 day select, 2nd day or Next Day.